Frequently Asked Questions

What is the element used in Pet-Mat made from?

Our Pet-Mat is made using advanced Positive Temperature Coefficient technology. Rather than conventional heating wires that can cause harmful “magnetic radiation”, overheating, easy breakage and consumption of large quantities of power, the Pet-Mat’s PTC technology eliminates all of those factors by using carbon ink.

How do you know when the mat is on?

If you have only just turned the mat on you can hold your hands together on either side of the mat (anywhere) for about 20 seconds to feel the warmth.

How does the Pet-Mat work?

The Pet-Mat is designed to give a low constant heat output and works on dynamic heat transfer. It is made to attain a maximum temperature of 40 degrees Celsius whether it is covered or not. Due to the new PTC technology is simply impossible for the Pet-Mat to ever overheat ensuring a consistently comfortable use of the mat. A more practical heat rise of 20-30 degrees Celsius is usually maintained above ambient conditions. Since the Pet-Mat works on dynamic heat transfer, it should maintain a temperature slightly warm to the touch until body contact is made. The area in contact with the mat will warm up comfortably.

What voltage does the Pet-Mat operate on?

The voltage for the Pet-Mat is 12 Volts DC. Power is provided by a 100-240 volts AC–transformer which is UL, GS, CE, CCC S&E, (globally certified) and Australian/NZ approved (N136). The Pet Mat itself consumes 6 – 18 watts approximately and conforms to AS/NZ 335.2.81 for human contact heating mats. An advantage of our Pet-Mat is that it is not operated directly using household current (240volts AC) for additional safety.

Is the Pet-Mat safe to be on all day/night?

Yes, it can be left on 24/7 provided you follow the recommendations. As the Pet-Mat is self-regulating there are no concerns for it overheating at any time.

Is the Pet-Mat waterproof/wee proof?

The Pet-Mat heating mat is waterproof, you only need to keep the transformer and cords away from water or wee, but it won’t catch on fire or even give an electric shock if it comes in contact as it is based on DC. To clean the Pet-Mat you can wash it under running water or just wipe it off with a damp washer.

How flexible is the Pet-Mat?

Instructions state the Pet-Mat should be placed on “an even surface”. It can be placed on firm surfaces such as trampoline beds, the floor, or firm couch cushions. While the mat is flexible, we don’t recommend it to be placed on very soft surfaces (such as plush beds, or soft couch cushions), as the bend may damage the circuit.

I sometimes place a doona over my dog's bed. Can you place a Pet-Mat under a doona?

It is highly recommended that the Pet-Mat should be placed on top of the doona – NOT underneath.

It is recommended to use a thin cloth or towel which allows the heat to transmit through. If there is a ‘heavier’ material (cotton, wool or sheep skin) it will likely block the heat coming through and prevent your pet reaping the optimal heat benefit.

Why do you not recommend placing a Pet-Mat under bedding?

The mat is designed to provide direct heat transfer. Placed under bedding will stop the heat from transferring.

Think of it like an electric blanket for people — it goes on top of the mattress with just a thin sheet on top of it between your body. If you manage to achieve a completely airtight situation thick bedding materials on top, your pet will not be able to enjoy the heat benefit of Pet-Mat. However, with the provided cover, Pet-Mat will provide a fabulously comfortable temperature for your beloved pet sleeping on top of the Mat.

Where are the Pet-Mats designed?

The Pet-Mats are designed in Australia.

Which countries do you ship to?

Orders from petmat.com.au ship worldwide.

My country is not listed in the shopping cart. Will you ship to my country?

Yes. If you would like your Pet-Mat shipped to a country not listed in our shopping cart, please get in contact and we will make arrangements for you.

PO Box 217

Milsons Point, NSW 1565

AUSTRALIA

enquiries@petmat.com.au

Tel: 02 9966 1895

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