Terms & Conditions
The security of your personal information and credit card details is a high priority. Petmat.com.au uses the SSL (Secure Sockets Layer) protocol to ensure that your credit card details are kept secure. An SSL-secure web page may be identified by an unbroken lock or key appearing in the status bar at the bottom of the browser window. The SSLsystem on this website encrypts data so that information is protected during transmission, ensuring that the only people with access to it are yourself and our banking institution, the National Australia Bank. Your credit card information is sent to National Australia Bank‘s Payment Gateway via Stripe for approval, and is not stored in our Website’s database. Stripe is one of the world’s leading payment gateways and provides a highly reputable secure service.
No credit card details are stored on the Dale Ecotech/Pet-Mat server at any time. You can shop on-line at petmat.com.au with the confidence that this is a secure site. Our SSL certificate is provided by GeoTrust
All information provided by customers (such as credit card details) is used solely for the purchase of products. Credit card details are NOT stored in any way at petmat.com.au. Dale Ecotech is committed to consumer privacy and confidentiality, and will not distribute consumers’ information (such as e-mail addresses) to a third party under any circumstances (unless we are legally bound by statute to do so). If you believe you have received ‘spam’ e-mail or or unsolicited material from petmat.com.au, please forward the e-mail as an attachment to email@example.com.
Like most online shopping systems, our shopping uses a browser feature called a ‘cookie’. Cookies are small files which are placed on your computer’s hard drive which are used to store small amounts of information (such as the contents of your shopping cart) during your time at petmat.com.au‘s online store. Cookies are not used to access or collect any information on your computer: they are used to enhance and facilitate your online shopping experience.
This product is warranted for 12 months from purchase date against faulty workmanship or material. Damage caused by normal wear and tear, animals or incorrect use, will void the warranty. To make a claim, please refer to our ‘Returns Policy’.
Delivery Policy / Timetable / Tax & Tariffs
Petmat.com.au uses the Australia Post Registered Mail System (or Australian Post Registered Airmail for international orders) to deliver orders. Australian customers should expect to receive their order in up to 10 business days.
Parcels will be dispatched the business day after the order is received, if goods are in stock. However, when a dispatch is likely to be late due to a shortage of stock, or any other reason, we will be in communication with you as soon as possible, after your order is received.
All parcels will be delivered to the address provided when ordering. Petmat will not accept responsibility of delays or issues caused by any incorrect delivery addresses, or partial addresses supplied. It is the buyers responsibility to ensure the delivery address is correct at the time of checkout.
All orders outside Australia are dispatched with Australia Post Registered Airmail. Most orders are expected to arrive within 10 - 20 business days, although delays may be incurred due to the postal or customs systems of the receiving country. Should your package not arrive within two weeks of your order being placed, please email
firstname.lastname@example.org and we will be in contact with you.
Within Australia, regular mail is used. Mailing days are dictated by the delivery timetable of Australia Post.
We offer free shipping within Australia, you may select express shipping on checkout for $15.00.
Tax & Tariffs (for Customers in Japan)
When a package is sent to Japan, the tax of customs duty and a consumption tax are fundamentally imposed on the total goods amount. Although the items are of [18.3% of customs duties +5% of consumption taxes] = a total of 23.3%, judgment of each taxation official may be charged in fact lower than nearby and regulation tax rates. Although a customs duty will be applied in a customhouse only when it is inspecting unannounced at random among all cargo and corresponds by this inspection, please understand it as that by which a customs duty is imposed on all private importation articles on you. Since you pay when there is connection of taxation from administration of Japan on the occasion of goods delivery, please be aware of these regulations.
Tax & Tariffs (information for Customers outside of Japan)
Since the law of each country differs, please be aware of the relevant tax and tariff information for in the country in which you live.
All goods are listed in Australian Dollars ($AUD). As for the conversion rate at the time of credit card use, the conversion rate of each card issuer at the time of dealings is applied. Visit http://www.xe.net/ucc for daily conversion rates
Information for all Customers outside of Australia
Please keep in mind that Dale Ecotech aims to offer all customers the highest quality of service possible. However, since we are based in Australia, we comply to Australian standards and regulations, and are unable to guarantee that these regulations are accepted in all other countries. As such, please understand that no responsibility can be taken by our company about any problems generated by our products in countries other than Australia.
Terms & Conditions: Copyright
All information on the petmat.com.au website is protected by relevant copyright legislation and other applicable international treaties. No part of the website, including both content and graphics, may be copied or used without the express permission of Dale Ecotech Pty. Ltd.
Terms & Conditions: Disclaimer of Information
The information and content displayed on petmat.com.au carries no warranty whatsoever, and is not intended for the purposes of treatment, diagnosis, or prevention of disease(s) or illness(es). Although we make every possible effort to provide the most accurate information, no warranty or guarantees can be made on the accuracy or completeness of the information.
Product information on this site is for informational purposes only, and is not intended to be a substitute for professional medical advice. Please consult your doctor, medical practitioner, pharmacist, or other qualified healthcare provider regarding any questions you may have before following any of the information displayed on petmat.com.au.
Terms & Conditions: Disclaimer for Products
Dale Ecotech Pty. Ltd. aims to supply the most recent and accurate information and pricing of products within the site. We are not liable for any price changes or any other change or increase in product prices, nor are we liable for changes in packaging, description, label, or illustration of any product depicted within petmat.com.au. Prices are subject to change without notice. Dale Ecotech Pty. Ltd. does not accept liability for any items which may be unavailable through being out of stock or discontinued.