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Pet Mat Customer Service

At Pet Mat, we're here to help! Below you'll find all the best info on how to use our pet warming pads best, as well as links to questions other people ask most often too. If you can't find the answer to your question here, please contact us directly at

Got a Problem with your Pet Mat?

We can help! Reach out via our contact page here.

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Best way to use Pet Mat

Pet Mat is best used on a flat, even surface. You might like to place your pet mat inside your pet bed, but we don't recommend placing the mat under or on top of soft bedding or blankets; in time, this  can damage the mat. With the mat on a flat, even surface, you may like to cover it with a thin towel or pillowcase and simply switch on. It will quickly become your pet's favourite place to curl up and keep cosy and warm! 

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